Operator notifications

Operator notifications email your team when privacy request processing needs attention. Configure recipients in the Admin UI or through the API.

Configure recipients in the Admin UI

1. Open Privacy Requests.
2. Click the bell icon (Configure alerts) to open the Request notifications drawer.
3. Turn on Enable email notifications and add the Email addresses that should receive notifications.
4. Under Notification frequency, set how many privacy request errors trigger the error notification.
5. Click Save. A "Notification settings saved successfully" confirmation appears.

To stop all operator notifications, turn off Enable email notifications and click Save. This clears the recipient list.

Configure recipients through the API

Send the recipients and the error threshold to the privacy request notification endpoint. This requires an access token with the privacy-request-notifications:create_or_update scope.

curl -X PUT "https://<your-astralis-host>/api/v1/privacy-request/notification" \
  -H "Authorization: Bearer $TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "email_addresses": ["privacy-ops@example.com", "dpo@example.com"],
    "notify_after_failures": 5
  }'

The response echoes the saved configuration:

{
  "email_addresses": ["privacy-ops@example.com", "dpo@example.com"],
  "notify_after_failures": 5
}

• email_addresses: every operator notification is sent to each address in this list. Send an empty list to stop all operator notifications.
• notify_after_failures: how many unsent privacy request errors must accumulate before the error notification is sent. It applies to that notification only.

GET /api/v1/privacy-request/notification returns the current configuration and requires the privacy-request-notifications:read scope.

Notification types

The wording of these emails is fixed. They are not part of the email template types that can be customized in the Admin UI, and property-specific messaging does not apply to them.

Troubleshoot DROP alerts

Where DROP supplies a remediation hint, such as generating a new key from the Data Broker Portal, the alert includes it. For failures that originate in your warehouse or in Astralis itself, the alert names only the kind of error; the table shows where to find additional error details.