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Loop Returns

Loop Returns

This Integration requires Fides Cloud or Fides Enterprise. For more information, talk to our solutions team. (opens in a new tab)

Loop Returns (opens in a new tab) is a returns management platform that helps e-commerce businesses streamline their return processes, reduce costs, and improve customer experience through automated return workflows and analytics.

Prerequisites

To integrate with Loop Returns, we use OAuth 2.0 authorization code flow. This ensures secure access to your Loop Returns data while maintaining proper authentication standards.

To configure OAuth 2.0 authentication with Loop Returns, you'll need to set up an OAuth application in your Loop Returns account. Follow the Loop returns documentation to request an oauth application (opens in a new tab)

Once you have this configured, you'll need to collect the following information:

NameDescription
Client ID*Your OAuth client ID from the Loop Returns application settings
Client Secret*Your OAuth client secret from the Loop Returns application settings
Redirect URI*The Fides URL to which users will be redirected upon successful authentication (ex. https://fides-host.com/api/v1/oauth/callback)
Order Name*The dataset reference to the Shopify Order Name associated with a return which maps to the desired user (Order name may be in the format "#1234" or "1234")
Your Loop Returns OAuth application will need access to the following scopes: offline_access, labels:read, labels:write, and returns

You will also need to add the Fides redirect URI to the list of accepted redirect URIs in your Loop Returns OAuth application settings.

Integrating with Loop Returns

To integrate an existing system with Loop Returns:

  1. Navigate to Data map → View Systems and choose the system that you want to connect.
  2. Click on the Integrations tab.
  3. Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
  4. Complete the required fields for the integration and click Save.

To authorize the integration so that it can connect to Loop Returns:

  1. Click on Authorize integration to be redirected to the Loop Returns authorization screen
  2. Enter your Loop Returns credentials and click Log in. You will automatically be redirected back to the Fides UI using the Redirect URI that was provided in the form in the previous step.

You may now confirm your connection is working using the Test connection button, if desired.

To learn more, please see our guide for Managing Integrations.

Technical detail

Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

Loop Returns Endpoints

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

Privacy functionEndpointDescription
Access RequestsReturns (opens in a new tab)Used to search and fetch return information by order name.
Access RequestsLabels (opens in a new tab)Used to fetch label request information for returns.
KustomerMailchimp Transactional